Frequently Asked Questions
Everything you need to know about your next favorite bag.
What materials are used in Bags That Get products?
We use a curated selection of premium vegan leathers, high-grade nylon, and recycled polyester linings. Each product page provides a detailed breakdown of the specific materials used for that design.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Simply visit our Returns Portal to start your process.
Do you offer a warranty on your bags?
Yes, every Bags That Get purchase comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
How should I care for and clean my bag?
For most of our bags, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the integrity of the finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.